READERSPOLICY’s commitment to you, our readers.

Letters to the Editor

A letter should be a rational dialogue about an issue or idea. It should at all times conform to the code of civil discourse. The maximum word count is 100. The letters section has no political inclination. All views are published. Readers are free to either agree or disagree with any of the opinions, stories or news reports published by

The letters should be exclusive to and preferably in response to an article that appeared in the recent past. To ensure that the letters are honest opinions, we may get in touch with a reader once they are selected, for which we need their contact numbers and address. Reader privacy will be protected at all times.

Letters are subject to editing, to give as many readers as possible a chance to express their views. reserves the right to publish, edit and limit the number of readers’ writers. This is to allow for the space to be used by as many readers as possible. Writers are required to source their information accurately; it is not the responsibility of

The publication of a letter is not an endorsement of that viewpoint by Unless stated otherwise, all letters sent to will be considered for publication. As many letters as possible are used. Preference is given to letters that are in response to a report/news that was published by

We do not publish open letters or third-party letters. But, if the need arises, the Managing Editor could allow it after clearance. We don’t usually accept unsolicited submissions whether faxed or emailed. This holds especially for freelance writers and photographers. However, if they are valid and of quality, the Readers’ Desk sends it to the appropriate section to follow up. We are not responsible for the loss or return of these unsolicited pieces.

All letters need a full name, emirate, city and country. Name can be withheld by request. No defamatory comments will be entertained – a statement that is capable of damaging the reputation of a person or organisation. This opens up to libel. Avoid contempt of court – any comment that risks prejudicing on-going or forthcoming court proceedings. This includes naming a person or speculating about their whereabouts after a court has issued an injunction against doing so.

Responses that incite people to commit any crime, including racial hatred, will not be accepted. Plagiarised content will not be accepted. Responses that are unlawful, harassing, defamatory, abusive, threatening harmful, obscene, profane, sexually oriented or racially offensive will not be allowed.

A reader is not allowed to impersonate another person or use a false name or a name you are unauthorised to use to create a false identity or email address or try to mislead others as to the identity or origins of any communications. No personal information in the responses will be published including address, place of employment, the name of an institution, telephone number and email address.

No advertising of services or websites will be accepted. Only submissions in English will be taken. Impersonating other people is unacceptable. Offensive or otherwise, responses with non-specific user names will not be published. We receive a high amount of letters every day, so many readers’ submissions might not get published. We apologise for this.

Matter of Fact is committed to being fair. If there is an error in our reporting, we will correct it promptly and fully. If you come across any factual errors, mistakes or inaccuracies, please let us know by emailing or getting in touch via our contact section of this website. We will publish corrections as quickly as possible, be it factual errors, mistakes or inaccuracies. Our policy is to be correct and if we are wrong, to publish a correction the next day. Clarifications will also be published if important details that impacted the presentation of the story were omitted, despite the overall story being accurate. Corrections will be published in the same place every day.

Community Journalism gives every citizen the chance to be a journalist. If you have a story idea, suggestion or complaint regarding the editorial content of, please email or call us.

When you submit any contribution (including any text, photographs or graphics) to, you agree, by submitting your contribution, to grant the Owners a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant to the Owners the rights set out above, you must not submit your contribution.

Furthermore, by submitting your contribution, you:

Warrant that your contribution; is your own original work and that you have the right to make it available to the Owners for all the purposes specified above; is not defamatory; will not cause harm; and does not infringe any law; and indemnify the Owners against all legal fees, damages and other expenses that may be incurred by the Owners as a result of your breach of the above warranty; and waive any moral rights in your contribution for the purposes of its submission to and publication and the purposes specified above. Any material submitted is assumed to have been supplied with full knowledge and acceptance of these terms.

All reader submissions must be of original authorship unless otherwise intended. All submissions have to provide the following information in a clear and detailed manner: Name of the original author, contact number, email address, where, when and how the photograph was taken. Plagiarised submissions will result in stringent legal action against the person submitting the content. They will be named and shamed in print and banned from any further submissions to the organisation.

In the case of photographs that involve members of the public, the person submitting the photograph, who would be the original author, needs to have obtained clear permission to include them in the photograph’s composition. We reserve the right to reject submissions at any stage. Unsolicited submissions are subject to all of the above-mentioned conditions. When selecting submissions for publishing or display on any of our digital platforms, preference will be given to subscribers. Endangering the environment, animals or a person in the process of taking a photograph is unacceptable. Technically manipulated work using photo editing software will not be accepted, unless otherwise specified.

All submissions can be used on multiple digital and print platforms of the organisation.